4 Common Signs your Geyser or Water Heater Needs Servicing

Imagine this. You rise on a crisp morning, anticipating a soothing hot shower to kickstart your body before getting on to a demanding day at work. But that feeling is instantly shattered as you step into the shower, only to be met with an unexpected blast of cold water. Awful, isn’t it?

But it happens only too often, largely because water heaters are not serviced as frequently as they should. Ideally, a water heater, like any other electrical appliance, requires regular maintenance to ensure safety, efficiency and durability. With water heaters becoming an integral part of our Indian bathrooms, it is advisable to schedule general servicing and maintenance once every 6 months after installation. 

If water heaters are not serviced in a long time, or if it has become old, it is possible that you will face service issues. While not getting hot water is one issue, there are also other signs that demand a service inspection. We have listed four of the common service issues that you could encounter and the underlying reasons behind it.

Issue 1: Water Not Heating

This typically means that the heating element in the geyser is not working to its full capacity. Several factors could contribute to this –

• If the heating element has accumulated salt sediments.
• If there are voltage fluctuations in the house power line. This may be a temporary issue that resolves itself when voltage is stabilised.
• If the heater has not been serviced for many years it could lead to general inefficiency of the heating element. Regular maintenance is crucial for optimal heater performance.

Issue 2: Low Heat Output

This means that the heating element or the thermostat could be affected. Possible reasons include –

• If the heating element has accumulated salt sediments.
• If the heater has not been serviced for many years it could lead to weakening of the thermostat. 

Issue 3: Low Water Output 

This usually occurs when the inner tank may have accumulated salt sediments, mud, sludge, and other deposits over time, blocking the outlet pipe.

Issue 4: Tank Leakage

Another possible sign that your water heater is in trouble is when rusted/ dirty water begins to leak from the tank. This can potentially lead to the failure of electricals in the heater. Possible reasons for this include –

• If the inner tank has corroded due to the usage of hard water.
• If regular replacement of the sacrificial magnesium anode is not done.

What can you do to increase the lifespan of your geyser?

It is recommended for your own safety that you call a service technician to resolve issues with your water heater. However, you may be able to prevent future repairs by checking the quality of your water. You can measure your water’s PPM using a TDS meter. Generally PPM greater than 700 is considered high. If your PPM is high, then it is recommended to get your geyser serviced every 6 months. If it is low, then you may put off the servicing to once a year. This way, you can ensure that your water heater runs smoothly.

Cascade Customer Care

If you are faced with any service issues, you can call our toll-free number 1800 425 0115 or fill out the service support form and we will send a service technician right away. They will help diagnose the issue, remove any deposits from the tank, replace elements such as the heating element, anode, thermostat or even the tank if necessary. All these repairs will be free of charge if your water heater is under the warranty period. Cascade provides 5 years of warranty on the inner tank and 2 years on other electrical parts. For further details, you can visit the FAQ Page.