Refunds, Returns & Cancellations

1. No Returns or Refunds Policy

We appreciate your business and are committed to providing you with high-quality products and excellent customer service. To help us achieve this, we have implemented the following policy regarding returns and refunds.

We do not accept returns or offer refunds unless the product is defective. This policy is in place to help us keep our costs low and offer competitive pricing to our customers. We appreciate your understanding.

2. Defective Products

If you receive a defective product, please contact us within 10 days of receipt. We will work with you to resolve the issue as quickly as possible. To be eligible for a return, refund, or replacement, the product must be defective due to a manufacturing defect or an error on our part.

To initiate a return or refund, please contact us at info@visitcascade.com. Our customer service team will be happy to assist you and provide detailed instructions on how to proceed.

Please note that we reserve the right to deny a return or refund request if the product is not defective, or if it has been damaged due to misuse or mishandling.

3. Refund Method & Timeline

Approved refunds are issued within 10 business days.

4. Cancellation Policy

Orders can be cancelled within 24 hours of placing the order. If you need to cancel an order, please contact us as soon as possible at info@visitcascade.com or 1800 425 0115. We will do our best to cancel the order before it is processed and shipped.

If an order has already been processed and shipped, we are unable to cancel the order.

Please note that we reserve the right to refuse or cancel any order for any reason, including but not limited to:

• Suspected fraudulent or unauthorized activity
• Product unavailability or out of stock
• Inaccurate product or pricing information

If we cancel your order, we will notify you as soon as possible and provide a full refund.

5. Large & Sauna Item Orders

Given the customised nature and import timelines of Harvia sauna and wellness products, we’re unable to offer cancellations, returns, or refunds for these orders in the event of a change of mind.

That said, if your sauna product arrives faulty or damaged, please reach out to us right away — we will treat this as a priority and arrange a replacement as quickly as possible.

6. Contact Us

If you have any questions or concerns regarding refunds, returns, or cancellations, please contact us at info@visitcascade.com or 1800 425 0115.