Privacy Policy

1. Information We Collect

We collect and use your personal information to provide and improve our services, and to ensure your experience with our e-commerce store is smooth and personalized. This includes your name, email address, phone number, address, company name, shipping and billing address, and payment information.

We may also collect information about the products you view and purchase, feedback or comments you provide, and — where applicable — files you upload to us, such as warranty card images submitted through our Product Registration form.

2. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies, including Google Analytics and Google Tag Manager, to understand how visitors use our site and to improve our services. These tools may collect information such as your IP address, browser type, pages visited, and time spent on our site.

You can control or disable cookies through your browser settings, though some parts of the site may not function as intended if you do so.

3. How We Use Your Information

We use this information to process your orders, communicate with you about your orders, and provide updates on promotions, new products, and other important information. Your information may also be used for marketing and advertising purposes, with your consent.

4. Payment Processing

Payments made on our website are processed securely by our third-party payment gateway partners, Razorpay and CCAvenue. We do not store your full card or banking details on our own servers — this information is handled directly by Razorpay and CCAvenue in accordance with their own security standards and privacy policy.

5. Information Sharing & Disclosure

We do not sell or rent your personal information to third parties. We may share your information with trusted third-party service providers who assist us in providing our services — such as payment processors, delivery partners, and IT service providers — solely to perform tasks on our behalf.

We may also disclose your information if required by law, or if you violate our Terms of Service.

6. Data Security

We use industry-standard security technologies and procedures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to provide our services, fulfil the purposes described in this policy, and comply with our legal, accounting, and reporting obligations. We do not currently follow a fixed schedule for deleting customer data. If you would like your personal information deleted, please contact our customer support team using the details in Section 12, and we will address your request in accordance with applicable law.

8. Your Rights

You have the right to access, update, or delete your personal information at any time. You can do so by contacting our customer support team at the details below.

9. Third-Party Links

Our website may contain links to third-party sites, including our social media pages (Instagram, Facebook) and our Amazon storefront. We are not responsible for the privacy practices of these third-party sites, and we encourage you to review their respective privacy policies.

10. Grievance Officer

In accordance with applicable Indian regulations, the Grievance Officer for Cascade can be contacted as follows:

Mr. Varun Mohan
Grievance Officer
Phone: +91 77089 10660

11. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page, along with an updated “last updated” date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions or concerns about this privacy policy, please contact us at info@visitcascade.com.