REFUND, RETURNS AND CANCELLATION POLICY
Return and Refund Policy
We appreciate your business and are committed to providing you with high-quality products and excellent customer service. To help us achieve this, we have implemented the following policy regarding returns and refunds.
No Returns or Refunds: We do not accept returns or offer refunds unless the product is defective. This policy is in place to help us keep our costs low and offer competitive pricing to our customers. We appreciate your understanding.
Defective Products: If you receive a defective product, please contact us within 10 days of receipt. We will work with you to resolve the issue as quickly as possible. To be eligible for a return, refund or replacement, the product must be defective due to a manufacturing defect or an error on our part.
To initiate a return or refund, please contact us at info@visitcascade.com. Our customer service team will be happy to assist you and provide you with detailed instructions on how to proceed.
Please note that we reserve the right to deny a return or refund request if the product is not defective or if it has been damaged due to misuse or mishandling.
Cancellation Policy
We appreciate your business and hope that you are satisfied with your purchases. In the event that you need to cancel an order, we have implemented the following policy to help ensure a smooth and hassle-free process.
Cancellation Policy: Orders can be cancelled within 24 hours of placing the order. If you need to cancel an order, please contact us as soon as possible at info@visitcascade.com or +91 1800 425 0115. We will do our best to cancel the order before it is processed and shipped.
If an order has already been processed and shipped, we are unable to cancel the order.
Please note that we reserve the right to refuse or cancel any order for any reason, including but not limited to:
- Suspected fraudulent or unauthorized activity
- Product unavailability or out of stock
- Inaccurate product or pricing information
If we cancel your order, we will notify you as soon as possible and provide a full refund.
Thank you for your understanding and for choosing to shop with us. If you have any questions or concerns regarding our cancellation policy, please do not hesitate to contact us.
Contact us at info@visitcascade.com for questions related to refunds, returns and cancellations.